Proposed Paratransit Service Cuts

Proposed Service Changes: Effective February 2026

ADA law requires transit authorities to offer complementary paratransit service (ACCESS) alongside fixed route service (PRT bus and T) to eligible individuals, but only in those places and at those times when fixed route service is available. The ADA defines the service area for complementary paratransit as any location within three-fourths of a mile on each side of an operating fixed route (excluding commuter routes). Currently, ADA Eligible riders can travel to or from locations outside of the ADA service area and still receive the ADA protections that accompany trips within the service area. Under this proposal, those protections will be scaled back to the minimum required by law. This means that trips where either the pick-up or drop-off location are outside of the service area will be subject to trip denials, time changes, and standing order restrictions. The proposed PRT service reduction will also reduce the size of the ACCESS ADA service area.

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