Balance Protection

Have some peace of mind if your ConnectCard is ever lost or stolen.

This free service enables us to deactivate your old card and transfer your balance and/or pass to a new ConnectCard.

Riders do not automatically receive balance protection on their ConnectCard. You must sign up for balance protection by calling Customer Service at 412-442-2000 or 412-231-7007 for TTY.

What you'll need:

Your card. You'll need to provide your card's serial number.
Your mother's maiden name. This will serve as your password if your card is lost or stolen.

If your card is lost or stolen, call Customer Service immediately.

We will deactivate your old card and authorize a new ConnectCard with your balance/pass. You must pick up your replacement card at the Downtown Service Center on Smithfield Street. Please bring photo identification.

ConnectCards that have been blocked, lost or stolen should never be deleted from your online account without first completing the following steps:

Call Customer Service at 412-442-2000 or 412-231-7007 for TTY to block your card.
Pick up a replacement card at our Downtown Service Center located at 623 Smithfield Street.
Verify that your replacement card was properly linked to your online account.
Confirm that the remaining stored cash value and/or pass from your old card was properly transferred to your replacement card.

Deleting the original card from your account before the steps above are completed could result in the loss of all previously purchased value on the card.

If you do not sign up for balance protection, the value and/or pass cannot be recovered.

Balance protection is not available for ConnecTix.