Title VI Complaint Process and Contact Form

All our customers, clients, and members of the public, should you believe you have been subjected to discrimination based on race, color or national origin, or should you believe you have been adversely affected resulting from a complaint based on race, color or national origin, are encouraged to report any known or suspected violations using the form below.

Fields marked with an asterisk (*) are required.

Pittsburgh Regional Transit (PRT) hereby gives public notice of its policy to assure full compliance with Title VI of the Civil Rights Act of 1964. PRT is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended.

No person or group of persons shall be discriminated against with regard to the routing, scheduling or quality of transportation service furnished by PRT on the basis of race, color or national origin. Frequency of service, age and quality of vehicles assigned to routes, quality of stations serving different routes and location of routes may not be determined on the basis of race, color or national origin.

Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color or national origin may file a complaint with PRT. A complaint must be filed within 180 days after the date of the alleged discrimination.

Any person who requires additional information concerning this notice or believes that they have been subjected to discrimination and would like to file a complaint should provide written notice to the PRT Customer Service Department.

Pittsburgh Regional Transit Title VI Discrimination Complaint Process

All PRT customers, clients, and members of the public, should you believe you have been subjected to discrimination based on race, color or national origin, or should you believe you have been adversely affected resulting from a complaint based on race, color or national origin, are encouraged to report any known or suspected violations by scrolling down to the form below.

In addition to the online form, reports can be submitted:

• By emailing PRT’s Program Manager – Office of Equal Opportunity at OfficeofEqualOpportunity@rideprt.org.
• In writing and mailed to Pittsburgh Regional Transit, Office of Equal Opportunity, 345 Sixth Avenue, Floor 3, Pittsburgh, PA 15222 
• By calling Customer Service at 412-442-2000 (412-231-7007 for TTY)

Complaints must be received within 180 days from the date when the stated discrimination occurred.

All complaints are reviewed by, and if required, investigated by the Program Manager – Office of Equal Opportunity. Upon receipt of the complaint, you will be informed that an investigation of the complaint will be conducted and that immediate corrective action will be taken, if appropriate.

Following the complaint investigation, you will be notified in writing of the results. Should you wish you appeal the decision for reconsideration of the complaint, please notify PRT's Office of Equal Opportunity in writing within thirty (30) days of the deicsion. Complaints and investigative files of the complaints are maintained by the Office of Equal Opportunity for a minimum of seven years.

Preliminary Inquiry

Upon receiving the complaint, the Program Manager – Office of Equal Opportunity will conduct a preliminary inquiry to determine the need for further investigation.

1. The Program Manager – Office of Equal Opportunity will notify you in writing that a preliminary inquiry is underway to determine the need for further investigation.

2. If the preliminary inquiry indicates that an investigation is warranted, you will be notified in writing and an interview will be scheduled.

3. If the preliminary inquiry indicates an investigation is not warranted, you will be notified in writing of the reasons why and factors considered.

Complaint Processing

If the complaint is within our jurisdiction, or informal resolution was not possible, it will be promptly and impartially investigated.

Our goal is to address complaints within 90 days of receipt, though the time to carefully investigate complaints may be longer depending on the nature of the complaint and complexity of the issue.

You will be notified in writing of the results of the investigation, what actions will be/have been taken in response and a timeline to request review.

Investigative Process

Following the initial inquiry, and dependent on the nature of the complaint, the Program Manager – Office of Equal Opportunity will investigate formal discrimination complaints in conjunction with our Service Planning and Development, Operations or Customer Service Departments. 

The investigation includes obtaining relevant facts, such as information from the preliminary inquiry.

Upon the conclusion of the investigation, a report is prepared detailing facts obtained, investigation findings, and a summary provided to you in writing, along with any recommended corrective action, if necessary.