Taking public transit is easy, especially if you are prepared.
Understand Your Fare Options
We offer a range of fare products to meet the needs of all riders. You can purchase fare products at our Downtown Service Center, located at 623 Smithfield St., or at one of many ConnectCard machines or retail locations throughout Allegheny County. Cash fare is also accepted on all of our vehicles.
If you are a person with a disability you are eligible for a Reduced Fare ConnectCard, which entitles half-fare payments. A Reduced Fare ConnectCard can be loaded with stored cash value, a 7-Day Pass or 31-Day Pass at any ConnectCard machine, retail location or the Downtown Service Center. If you are paying cash half-fare, you must tap your Reduced Fare ConnectCard to verify your eligibility. You must apply for a Reduced Fare ConnectCard.
Free Transit for Older Adult Riders
Adults 65+ ride free on all Port Authority vehicles with a Senior ConnectCard, or a blue or yellow Pennsylvania Senior Citizen ID.
To obtain a Senior Citizen ConnectCard, please apply in person at the Downtown Service Center, located at 623 Smithfield Street in downtown Pittsburgh, or at one of the participating legislative offices in Allegheny County. For an up-to-date list of locations, visit our Discounted Fares page or call 412-442-2000 or 412-231-7007 (for TTY). Before visiting a legislative office, you are encouraged to call that office.
Schedule a Visit at the Mobility Center
Located in the ACCESS offices at 650 Smithfield St., the Mobility Center provides riders an opportunity to experience what it is like to board, pay fare, and use the wheelchair securements on a to-scale replica of one of our buses. In addition to bus orientation, trained and helpful staff are available to assist with trip planning.
To schedule your visit or to learn more, call 412-562-5353 (or TTY 711).
Learn About Our Service Animal Policy and Pet Policy
Service animals – including, but not limited to, guide dogs or guide dogs in training – are welcomed on all our vehicles. They do not necessarily have to be on a traditional harness but must be controlled by their owners while on the vehicle. No extra fare is required for animals.
You are also allowed to bring personal pets and emotional support animals on board our vehicles, but they must be in a carrier that can fit on your lap.
Understand Safety Net
If you are a rider who uses a wheelchair, scooter or other mobility device and are unable to board a bus due to a malfunctioning lift/ramp or other circumstances (such as the wheelchair securements already being in use), and the next bus is more than 30 minutes from arrival, we will send a bus with working equipment to take the rider to the bus stop closest to their destination. If a bus is not available, an ACCESS vehicle will be sent.
If you should have any questions or require additional assistance, please call Customer Service at 412-442-2000 or 412-231-7007 (for TTY) on weekdays from 6 am to 7 pm, and on weekends and holidays from 8 am to 4:30 pm. After regular business hours, please call transit police at 412-255-1385.