Meet Natalie, Customer Service Clerk

When did you start working at PRT?

Three years ago. 

What do you do in your current role?

I work in the Downtown Service Center selling/loading ConnectCards, issuing senior passes and fixing ConnectCard/ConnectTix issues.

What is one thing about your job that people would find most interesting?

The amount of senior citizens that we interact with. I love their excitement when they come in first thing the morning of their 65th birthday. It makes me smile. 

What do you like most about working in the public transportation industry?

This is somewhat a family legacy for me. My mother is a retired rail operator, my dad is currently working in Rail Traffic Operations, my cousin retired from South Hills Junction not too long ago, my great-grandfather worked the incline and I had an uncle who was an operator for a time. 

What do you enjoy doing outside of work?

Right now my extra time is consumed with planning my wedding for February, 2022. It's pretty overwhelming! 

What is the one thing that is guaranteed to make you smile?

Simple: my family.