Thank you for participating in Port Authority’s ConnectBand pilot program. This pilot will run from June 20, 2019 to September 1, 2019.
What is a ConnectBand and how does it work?
A ConnectBand is a thin, sleek bracelet you can wear on your wrist that works just like your ConnectCard. The technology embedded in the bracelet allows you to easily tap it on a farebox – paying your fare without having to search through your bag or wallet for your ConnectCard or cash.
What fare products can I put on my ConnectBand?
The band accepts all of the same fare products that you can load onto your ConnectCard, including stored cash value, and weekly and monthly passes.
Can reduced fare products be loaded onto the ConnectBand?
Yes, if you are eligible for a Reduced Fare ConnectCard, you can load stored cash value and passes onto your band.
Can ConnecTix be loaded onto my ConnectBand?
No, ConnecTix cannot be loaded onto your band.
How much stored cash value can I put on my ConnectBand?
Your band can carry a maximum of $200 in stored cash value at one time.
How do I reload fare products onto my ConnectBand?
You can reload your band online at ConnectCard.org, by taking it to a ConnectCard machine (tapping the orange target located to the right of the screen and following the prompts), visiting one of our many retail locations throughout the region or by visiting the Downtown Service Center at 623 Smithfield St. The Downtown Service Center is open weekdays from 7:30 a.m. to 5 p.m.
How do I reload my ConnectBand online?
When you pick up your band it will be registered to you using the number found on the inside of the band. As part of the registration process, you will be provided with temporary log-in information that you can then use to create an account on ConnectCard.org. Online reloading may take up to 72 hours.
What do I do if my ConnectBand is lost or stolen?
If your band is lost or stolen, please call Customer Service at 412-442-2000. Representatives are available Monday through Friday from 6 a.m. to 7 p.m., and 8 a.m. to 4:30 p.m. on weekends and holidays.
How can I protect the balance on my ConnectBand?
When you go to the Downtown Service Center, you will fill out a form to register your ConnectCard band. During registration, you will be asked to provide your name, address, phone number and mother's maiden name. Your mother's maiden name will serve as the security code to verify that the card belongs to you if you report it as lost or stolen. At that point, we will be able to deactivate the old band and transfer your pass and/or stored value balance to a new band.
Can I switch between different fare options on the ConnectBand?
Yes. For example, if you initially reload your band with a monthly pass, you can later switch to a weekly pass or stored cash value without needing to get a new band.
What happens if my ConnectBand doesn’t work at the farebox?
You should hear a single beep when you tap your band to the farebox's orange target. If this does not occur, tap your band again and hold it to the target until it beeps.
If the message on the farebox reads "Insufficient Funds," go to a ConnectCard machine, the Downtown Service Center or a participating retail outlet and place value on your band.
If the message reads "Card Not Readable," tap your band again, but this time hold it against the target until a beep and acceptance message is received.
If the message reads "Already Valid: Double Tapped," it's possible that your band was accidentally read twice. When tapping your band, touch it briefly to the orange target until you hear a beep, then remove your band. Please note that Port Authority fareboxes do not allow for pass-backs.
If the message reads "Card Not Valid," contact Port Authority Customer Service at 412-442-2000 with the band's number located on the underside so they can research the problem. Please record the date, time and vehicle number of the bus/rail car to help us resolve the issue.
Can I still use my ConnectCard even if I have a ConnectBand?
If you already have a registered Connectcard, please notify the Service Center staff and they can link your ConnectBand to your existing account. Otherwise, the two will be registered under different accounts and you can use both the band and your ConnectCard separately.
Is the ConnectBand available in different colors and patterns?
Because this is part of a pilot, we will be collecting feedback from participants on their preference for the look and feel of the band before making different colors or patterns available.
What do I do if I experience any issues with my ConnectBand?
If you experience any issues with your band, please contact Customer Service at 412-442-2000. They are available weekdays from 6 a.m. to 7 p.m., and weekends from 8 a.m. to 4:30 p.m.