Here you'll find helpful rider tips and information about vehicle features that will help to make your ride as smooth as possible. If you need assistance, just ask the operator.
At Your Stop
1. If you have a bus identifier kit, make sure it is visible to the operator while you are waiting at your stop to let them know which bus route(s) you need.
2. To help identify a stop for vehicle tracking, you can find the bus stop numbers affixed to each bus stop sign. Braille plates with stop numbers are available at our downtown bus stops and at stops along our East, West, and South busways.
3. Many busway and light rail stations have digital display boards with an audio button that communicate real-time vehicle arrival information. Locations include on the East Busway at Roslyn, Hamnett, Wilkinsburg, Homewood, East Liberty and Negley Stations; on the West Busway at Crafton and Sheraden Stations; and at Lytle, Washington Junction, St. Anne’s, Castle Shannon, Mount Lebanon, Dormont, Potomac, Memorial Hall, South Hills Junction, and Station Square light rail stations.
4. Once the bus or rail car arrives, route announcements are made outside of the vehicle when the doors open. If for any reason the external announcement does not play, the operator will call out the route number.
1. If you are riding a bus and would like to use the ramp or have the bus lowered to board, all you have to do is ask the operator!
2. If needed, the operator will be happy to assist you when using the fare box.
3. Handrails and/or vertical poles are available throughout each vehicle to aid with sitting, standing, and balance.
Finding Your Seat
1. For your safety, if you would prefer to be seated before the vehicle moves, let the operator know you need a few moments.
2. Priority seating is located on both sides near the front of each bus or light rail vehicle. If you need to be seated to ride safely and the priority seats are occupied, ask the operator for help and they will assist you.
3. Reserved spaces with wheelchair securements are available to provide a safe and secure ride for riders who use wheelchairs or other mobility devices. Use of the securements is optional. If you would like assistance, please ask the operator.
1. Buses and light rail vehicles automatically announce major stops, intersections, and transfer points. When boarding, you are also welcome to let your operator know where you need to exit. They will let you know when the stop is approaching.
2. If the internal or external automatic announcements are not working for any reason, the operator will make the announcements.
3. The next stop automatically displays at the front of each bus or rail car, as well as at the center of the longer, articulated buses.
Exiting the Vehicles
1. Make sure you let the operator know which stop you need by using one of the stop request buttons, pull cords, or strips (on rail cars).
2. You can also find a stop button on the back of the seat at each wheelchair securement area on a bus. If you push this button, it will ring twice so that the operator knows you will need to exit at the next stop, and that you would like to use the ramp.
3. On our buses, Braille plates with the 4-digit vehicle number can be found on the panel closest to the front door of the bus (to the right as you are exiting the bus), or directly to the left of the main front doors (by the operator) of a rail car. These numbers can come in handy as they help to identify the vehicle if you should need to call Customer Service for any reason.